Privacy policy

Last updated: 7 October 2026

Who we are

RentStraight ("we", "us") is an online platform in Lagos where tenants who are moving out can post their place, so the next tenant can rent it straight from the landlord. You can contact us about anything in this policy at [email protected].

What we collect

If you sign up because you're moving out:

• Your name and WhatsApp number
• If you choose to tell us, the area of your place and roughly when you're moving out
• Later, on WhatsApp: the type of place, the rent the landlord will charge the next tenant, whether your landlord has agreed, photos of the place and your answers to a few questions about it (such as water, power and flooding), plus your rent receipt so we can check the listing is genuine
• If you choose to tell us, the rent you pay now. We keep this private and never show it on your listing

If you join the waitlist to find a place:

• Your name and WhatsApp number
• If you choose to tell us, the area you want to live in
• Later, on WhatsApp, if you choose to tell us: the type of place you want, your budget, when you plan to move, and how much you paid in fees the last time you rented

Automatically: like most websites, our hosting provider processes basic technical information such as your IP address and browser type to keep the site secure and working. We don't use advertising trackers.

Verification documents

We do not collect ID cards, receipts or other documents through this website. When we check a listing, we contact you directly from our official WhatsApp number, +234 708 320 9826, and explain how documents will be checked and stored at that time. We only use them to confirm who you are and that the listing is genuine. Photos you send for your listing will be shown publicly; we'll ask before posting anything else.

How we use your information

• To contact you about your listing, your verification, or homes that match what you're looking for
• To check that listings are genuine, to protect tenants from scams
• To understand rents and fees in Lagos. We may publish totals and averages (for example, "tenants in Yaba told us they paid an average of ₦X in fees"), but never your name, number or anything that identifies you
• To improve RentStraight

We use your information because you chose to give it to us when you filled in a form, and so we can do what you asked us to do. You can withdraw your consent at any time by contacting us.

Who we share it with

We never sell your information. We only share it with:

• Service providers that run the website for us: Cloudflare (hosting and security) and Google (where sign-ups are stored, and the fonts on this site). They may store data on servers outside Nigeria, and they use strong security protections.
• Landlords and tenants, when you ask us to connect you. We won't share your phone number with anyone without telling you first.
• Authorities, if the law requires it.

How long we keep it

We keep your information while we're helping you. If you haven't been in touch with us for 12 months, we delete your sign-up details. You can ask us to delete them sooner.

How we protect it

Only the RentStraight team can see your information. Our accounts are protected with strong passwords and 2-step verification, and the website uses a secure (https) connection.

Your rights

Under the Nigeria Data Protection Act 2023, you can:

• Ask for a copy of the information we have about you
• Ask us to correct it
• Ask us to delete it
• Withdraw your consent or object to how we use it

Email [email protected] and we'll respond within 30 days. If you're not happy with our answer, you can complain to the Nigeria Data Protection Commission (NDPC).

Children

RentStraight is for adults. We don't knowingly collect information from anyone under 18.

Stay safe from scams

Changes to this policy

If we change this policy, we'll update the date at the top of this page. For big changes, we'll let you know directly.